Managing disagreements and high-stakes communication are discussed in Crucial Conversations: Tools for Talking When the Stakes are High. Change hurt feelings and anger into powerful dialogues.There are numerous ideas in this book to instantly uplift your crucial conversations.” Thousands of people have been impacted by the first edition of Crucial Conversations. Thus, the book deserves to be recognized as a key contribution to the field of thought leadership.ĭialogues and conversations shape our life to a great extent. This book explores the defining moments that have literally shaped our lives, relationships, and world.
The book is Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition. This article will discuss a book on crucial conversations published on August 1, 2013, and written by four authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. When confronted with crucial conversations, we can do one of three things: avoid them, face them and handle them poorly, or face them and handle them well. It is referred to as a crucial discussion when there are high stakes, diverse viewpoints or opinions, and strong emotions involved. Several techniques are used to avoid these touchy matters. For example, we heard about a man who got to know from his voicemails that his wife is divorcing him.
When an issue becomes too risky, family members change the subject. It is uncommon for bosses to meet face to face with their direct reports. So it’s easy for us to avoid these difficult conversations. People tend to avoid discussions they fear will hurt them or make things worse because of human nature. Crucial conversations always involve a complicated subject.
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